Client Satisfaction Survey 2017

By • January 26th 2018
Every year we run ask our customers to rate our IT Support services – and every year we are really pleased with the responses we receive.

We really love what we do, and to know we are providing a quality service is extremely satisfying.

This year we had an overwhelming response, so thank you to all who responded.

Positive Support

We understand

Great Response times

Recommended IT Support

Some of the comments we received:

Very positive service and response times very quick.

Love Synium staff so helpful

You are a very responsive company and have the necessary in house experience and knowledge to support I.T. services for many sectors. It is a great comfort to know you are there should we need your expertise.

Just wanted to say a very big thanks for all your support over the last 5 months. You have all been very patient with me, with my lack of IT skills!!

The helpdesk is always friendly, A* service.

My I.T. skills are extremely poor!! The staff always appear calm, despite (at times), my high number of “help” requests!!!

really enjoyed working with you guys in 2017. Thanks for all your support!

Thanks for all your help this year! We’d be lost without you

I really enjoy working with Synium IT, everyone is extremely cheerful and helpful, every issue I have raised has been resolved swiftly and effectively. 10/10 guys keep it up!

very happy with the IT support :)

Great service, you all go out of your way to resolve IT problems Have a great year everyone!

Happy with the service provided.

Happy with the service provided. Thank you

Service is always available when needed and staff are competent and friendly.

Excellent service, knowledge and always provide great solutions.

A great team who regularly support us – thank you all!

As the person that used to be responsible for the IT it is great to have people who know what they are doing keeping us going….Thank You

A great company with a quick and professional ethical approach to business. A real pleasure to work with.

Couldn’t be more pleased with all of you

Friendly and helpful. I ask a lot of stupid questions and I’ve never had a frustrated or patronising response from either of them (previous IT companies have been like this in the past). Great bunch – very effective.

What can we say – just bloody fantastic !!!!!!!

You have been fantastic! Well done on having a very responsive and effective team ??

Your staff are always very friendly and polite. Most importantly very helpful. Thank you Synium for an excellent service

Excellent Service Provided

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Brannan Phillips House
Shallowford Court
94-96 High Street
Henley in Arden
B95 5FY