Print Creative Ltd – How we helped Birmingham business with IT Support (Case Study)

By • March 2nd 2016

Print creative

Print Creative Ltd Case Study

The ‘Before’ Situation

The lovely people at Print Creative are a passionate, full service design agency and print Management Company based in Birmingham’s vibrant Jewellery Quarter. They endeavour to take the stress out of print for their clients by managing the whole process for them, ensuring the highest quality and brand consistency every time.

Having worked with Print Creative over the past couple of years on various projects, due to continued growth and expansion they asked us to review all aspects of their ICT services with the aim of improving efficiency across the organisation.

Alongside this Print Creative wanted a reliable, proactive support contract to help support their IT systems – another priority was a relationship which would help develop an IT strategy for ongoing improvements for the business.

The ‘After’ Situation

Implemented Solutions
Microsoft’s cloud-based Office 365

Implementation of Office 365 removed the need for an on-site email server so Print Creative no longer need to worry about a server to run their email or the risk of it being stolen or facing hardware issues. Office 365 also provides other great features such as :
• a 50GB mailbox – larger than most users will ever need
• access to the full Microsoft Office 2013 suite
• access to email and calendars from anywhere (including tablets and smartphones) for their staff
• ‘web app’ versions of Word, Excel, Powerpoint and Outlook so documents/emails can be viewed and updated from a browser

IT support and 24 x 7 remote monitoring

As part of the IT support agreement, Synium monitor all PCs and servers 24/7 which involves carrying out daily health checks, checking backups, checking antivirus software is up to date, making sure there is adequate disk space and all systems are healthy. This proactive approach greatly reduces the risk of IT problems affecting their business. If things do go awry they are usually detected by the Synium team before any disruption takes place.
A full-time helpdesk is provided for staff to log any IT issues – along with a 24/7 online portal for staff to log or track any calls. We also have the ability to securely connect to employees’ PCs remotely and are therefore able to assist with problems with lightning-quick speed.
Print Creative therefore have peace of mind knowing all their IT systems are being proactively monitored and if something does go wrong our response times and remote access, ensure issues are resolved as soon as possible.


“Here at Print Creative we had previously managed our own IT. With staff internally who were quite technical, this always seemed ‘OK’ – however, we wanted to reduce the amount of distraction this was causing, and wanted our staff to be able to focus on what they needed to – their core job roles.

Since working with Synium – who now provide all of our IT Support – all of our staff can now focus on what they do best, and leave the technical responsibilities to the experts.”

Marc Griffiths, Director. Print Creative Ltd.

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Brannan Phillips House
Shallowford Court
94-96 High Street
Henley in Arden
B95 5FY