We Love Our Clients And They Love Us Too
We’re extremely proud to have achieved and maintained a 100% rating across the three key performance indicators of our 2016 and 2017 Client Satisfaction Surveys.
If you’ve got a query or problem, we won’t keep you waiting. 100% of respondents agreed that our response times met their expectations.
An effective solution or resolution starts with understanding your query or problem. 100% of respondents agreed that we understood these at least “very well”.
We regard our friendly, professional and proactive approach to be as vital as technical expertise. 100% of respondents said that their Synium helpdesk experience was positive.
Synium’s commitment to service excellence will ensure our continued investment in people, training and technology throughout 2018 and beyond.
Client Satisfaction Survey results
Each year we ask our clients for feedback on the service we provide for them and their staff. Each year (so far) we have been very lucky to have some fantastic responses, and great feedback. Maybe it’s the offer of a bottle of champagne in the prize draw – but we like to think these are genuine reponses, and we are very proud.
This year’s winner of the champagne was Caroline Richmond at Woodrow Mercer. Congratulations Caroline, we hope you enjoyed!
Every aspect of this is very encouraging, especially the last question. This shows that everyone who took part would recommend us to a friend or colleague. With a ‘Net Promoter’ score of 88, compared to the IT industry average of 38 is brilliant.
Thank you for all of our customers who took the time to complete, it is really very much appreciated.
A word from our clients
“I find the company very professional and extremely helpful, nothing is too much trouble, they are a pleasure to work with”
“I really enjoy working with Synium IT, everyone is extremely cheerful and helpful, every issue I have raised has been resolved swiftly and effectively.”
“A great company with a quick, professional and ethical approach to business – a real pleasure to work with.”
“It is a great comfort to know you are there should we need your expertise.”