Woodrow Mercer

How IT Support can facilitate rapid growth across multiple locations

Picture of two business men using a computer

Although office applications, email and telephones may not be at the forefront of your thinking when assessing business growth opportunities, having the expertise in place to deploy and maintain these systems is a vital component of your ability to capitalise on such opportunities.  

Woodrow Mercer is a specialist recruitment agency with over 60 staff operating from offices in Birmingham, Leeds and London. Their growth trajectory has been phenomenal, having been established as recently as 2012 with just two people.    

Woodrow Mercer’s Managing Director, Daniel Ostrowski, explains: “Agility has been one of the keys to our success. We’re extremely adept at identifying opportunities, recruiting the right people and providing them with the tools to perform effectively.”  

The company’s growth rapidly outpaced the capacity of their initial IT provision, particularly as they became a multi-site operation. Daniel says: “We needed our own IT team, but wanted to focus resources on developing our core recruitment capabilities. Synium provided the solution – all the benefits of our own IT team, without the associated overheads.”   

Synium’s helpdesk service provides a single point of IT Support contact for Woodrow Mercer’s staff across all three offices. Ultra-secure remote monitoring systems are now in place to identify many issues before they can impact on the business, with data backup and security also proactively managed.   

Regular strategy meetings ensure that Woodrow Mercer’s IT systems are planned and ready to deploy as the business continues to grow. Recent expansion of the Birmingham office saw Synium manage the Leased Line installation; design and install the data network; install a new wifi network; project manage the new IP telephone system; and to also manage the additional audio-visual equipment installations.   

Daniel says: “An emphasis on trust and partnerships is one of our core principles, so we’re delighted to have that in our relationship with Synium. They work as a seamless part of our team and we’ve complete trust that they’re working in our best interests. Plus, we work in partnership to ensure our systems have the agility to cope with our ambition.”

To discover more about how IT and IT Support can boost your capabilities, please see Synium’s case studies and read our free IT Support Buyer’s Guide. Alternatively, contact the Synium team today on 0121 663 0203 or via email to hello@synium.co.uk 

Businesses looking to recruit across finance, learning, transport and engineering sectors should visit www.woodrowmercer.com 

See our IT Support Client Satisfaction results to see the benefits our partnership can bring.

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