Tap into your IT support tickets
There is now a better and simpler way to get help from Synium IT when you need it.
The new way to contact Synium IT Service Desk
We have been working to develop a new way you can raise a ticket with us to help with your IT issues.
The new way is easy, it helps make sure we have all the information we need to give you a prompt answer – your messages and any data you share with us will be protected because you’ll be logged in with your own account.
Let’s Get Started
1. To access your own account on our IT Service Desk, click the link below.
2. Insert your work email address and password – the password will have been sent to you in a separate email. If you have not received this email just click the reset password button (you will be prompted to change your password when you first log in).
3. To log a ticket, click Ticketing>Open Tickets>+Add Ticket
Once you have clicked “+Add Ticket” a new window will open (see below). All fields marked with * must be completed, please try and give us as much information on the issue you are experiencing. You can also upload images by clicking on “Select a File”.
Once you have provided a description of your issue, click “Save Ticket”.
Your ticket will automatically reach our helpdesk where it will be logged, prioritised and have an Engineer assigned to it.
From your account, you’ll be able to see the status of your tickets and replies; the Engineer who is looking after your issue and a record of any conversations with them.
So, altogether, it’s a smoother, more transparent and (hopefully) more convenient process, designed to make life easier for you and your team.
The Synium Team