2018 Our work experience week at an IT Support company in Henley in Arden
Prior to our week at Synium (an IT support company based in Henley in Arden), we both had very little knowledge or expectations of what an office environment would be like. We were pleasantly surprised by the friendliness of the staff and how welcoming they were.
Our week began with an induction meeting with the business owners where they explained the basics of the business; what they do; and they type of clients to whom they provide IT support to in Birmingham and the West Midlands.
We had a varied and enjoyable week which began with some help configuring the data for the new helpdesk system which will be used by the IT technicians. We also helped with other tasks, such as the stationery order, and the weekly fruit order (as the company provide free fruit for its employees – the nectarines were delicious !) We were never worried by the workload as the client service manager Janet guided us through each task and allowed us to ask any questions. Being such approachable staff members proved beneficial for our week as we gained plenty of knowledge into the business, and the work environment in general.
The atmosphere was very relaxed and we both enjoyed regularly walking the dogs (Marley and Buddy) as we both agreed it gave us a much-needed break and a breath of fresh air. This simple change in scenery gave us time to clear our heads and progress, but we both agreed having the dogs in the office boosts happiness levels and hence productivity levels.
During our time at Synium, we have experienced a wide spectrum of tasks, from invoicing to web design, and we enjoyed all of it, the staff eased us into the week and we began to feel part of the team. Being at a local smaller company allowed us a better insight into how a business is run, which is now a future pathway we both will be considering. From having zero background knowledge in the ins and outs of a business, we now feel less overwhelmed by the working world.
Throughout our week it was made evident that the people working there genuinely enjoy what they do; which we believe shines through in the services they offer.
Georgie & Emma