Synium IT Client Satisfaction Survey 2018

We’re extremely proud to have achieved and maintained such high ratings across the three key performance indicators of our Client Satisfaction Surveys throughout recent years.

1 Responsiveness

If you’ve got a query or problem, we won’t keep you waiting. 98% of respondents agreed our response times met or exceeded expectations.

2 Understanding

An effective solution or resolution starts with understanding your query or problem. 98% of respondents agreed we understood these “very well”.

3 Experience

We regard our friendly, professional and proactive approach to be as vital as technical expertise. 98% of respondents said their Synium helpdesk experience was positive. Synium’s commitment to service excellence will ensure our continued investment in people, training and technology throughout coming years.

We genuinely value this feedback on the service we provide, and will be continually striving for 100% satisfaction across the board again throughout 2019

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“Always reassuring to feel that a solution will be found to my IT problems"
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“It was the best thing we ever did coming over to Synium!!"
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“100% reliable, friendly and efficient"
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“Everyone has been really helpful with sorting any IT issues since I started. Thank you"
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“Thank you for your support this year! Much appreciated as always!"
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“Synium are always very helpful and answer my queries in good time. Everyone who I have spoken to has been extremely helpful and friendly. Response times are fast. Would 100% recommend to a friend/other business :)"
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“Always a quick response and problems solved immediately on most occasions "
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“ I always find the helpdesk staff incredibly helpful and friendly."
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“Lovely team of guys always very helpful"
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“All the staff at Synium are very friendly and accommodating, nothing is too much trouble. great team"
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“Overall Synium IT are a very friendly and helpful bunch of people :)"
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“Very happy with our working partnership and you always have solutions to our sometimes weird demands!"
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“ It is a pleasure to work with Synium as everyone is so cheerful, eager to help and resolve any issues we may have."
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“Staff are always friendly and polite"
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“Fantastic service and response as always!"
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“The team are always happy to help, despite being very busy! We have never been left to feel that out problems or issues take a back seat"

 

 

 

Whilst we are very pleased to have such happy customers, we will definitely be looking to address the issues which caused the couple of unhappy responses – and use their feedback to guide our continuous improvement.

Thank you to all who took part, we really do appreciate you taking the time.

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Call us on 0121 663 0203 or email hello@synium.co.uk

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