Synium IT Client Satisfaction Survey

We’re extremely proud to have achieved and maintained such high ratings across the three key performance indicators of our Client Satisfaction Surveys throughout recent years.

1 Responsiveness

If you’ve got a query or problem, we won’t keep you waiting. 98% of respondents agreed our response times met or exceeded expectations.

2 Understanding

An effective solution or resolution starts with understanding your query or problem. 98% of respondents agreed we understood these “very well”.

3 Experience

We regard our friendly, professional and proactive approach to be as vital as technical expertise. 98% of respondents said their Synium helpdesk experience was positive. Synium’s commitment to service excellence will ensure our continued investment in people, training and technology throughout coming years.

We genuinely value this feedback on the service we provide, and will be continually striving for 100% satisfaction across the board again throughout 2019

 

 

 

Whilst we are very pleased to have such happy customers, we will definitely be looking to address the issues which caused the couple of unhappy responses – and use their feedback to guide our continuous improvement.

Thank you to all who took part, we really do appreciate you taking the time.